DCM Institute on how to implement QR scanning in a village setting

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COVID-19 continues to leave a trace on communities around Australia, and retirement villages and land lease communities are no different.

QR scanning has played a vital role in tracing infections across the country, but as DCM Institute’s (DCMI) Jodie Prosser explains implementing any new technology in a village setting can be difficult, especially when you consider the client group.

The good news plenty of things villages can do to demystify this process.

In the latest edition of the Village Professional, Jodie recommends the following measures:

  • Explain the need to comply with Government directions and put things into perspective. Residents will be more likely to accept QR scanning in a village setting when they realise most businesses (bars, shops, cafés, restaurants) will need to implement the QR code also.
  • Demystify the process with an info session for residents.
  • Create a ‘how to’ fact sheet you can place around your village.
  • Have QR code helpers nearby to assist residents struggling with tech.
  • Shoot a short ‘how to’ video and share it with residents.
  • Have a paper form as a back-up and an appropriate process in place (when a resident does not have access to a smart phone).

In the end of the day, it comes down to a communication piece.

“Residents will be more likely to accept QR scanning practices as part of their everyday life if they understand the thinking behind it,” she says.

“If you are unsure or need some help – contact your head office team, reach out to your local village network or the DCM Institute team.”

You can stay up to date with the latest news from DCMI here.

And you can learn more about DCMI’s professional development program here.