DCM Research leads integrated studies to help guide the retirement living and aged care sector’s response to unique challenges. Building on the work done in previous years, DCM Research helps the sector’s leaders make informed decisions, backed by knowledge.
2020 created unique challenges for retirement community operators.
DCM Research led three separate but integrated studies to help guide the sector’s response to these challenges with quality data.
This is the DCM Group’s fourth independent resident research program (2011, 2013 and 2018) and it builds on the work done in previous years to help the sector make informed decisions.
The DCM 2020 Prospect Profile examines the evolving accommodation and services needs for Australians aged 60+ in a post COVID-19 world.
It identifies key barriers for potential residents considering retirement communities and uncovers opportunities for the sector to improve.
The Prospect Profile comes in two parts:
1. Exploratory research from 40 face to face interviews.
2. Quantitative survey from 2,000 online and 200 telephone interviews.
Click here to secure your copy of the exploratory research.
The DCM 2020 National Resident Survey is the largest retirement survey in the world. It helps operators analyse their residents and benchmark their community against the sector.
Each participating village will receive:
Final report in hard and soft copy (175 pages+)
Net Promoter Score (NPS) for each village and operator.
ResiRating – Score out of five for village and marketing purposes.
Resident satisfaction score out of 100.
The DCM 2020 National Resident Survey was in the field 24 September 2020.
DCM has designed a separate independent survey to help retirement communities demonstrate they are operating to minimum industry standards. The survey is tailored to NSW Rules of Conduct and the National Code of Conduct for retirement villages.
DCM conducts the survey, collates the results and delivers the data.
To participate click here.
